Terms & Conditions
1. Booking Conditions, Refund & Payment Methods
Full Payment is required 5 days before the booking date. No refunds will be given if the booking is cancelled within 5 days of the booking date.
Payments can only be made by Bank Transfer.
Account Details:
South West Ride Share
BSB: 016580
Acc: 150711852
Ref. Date of the Booking and first name
2. Departure Times
Please ensure that your departure times on your quotation are correct as we reserve the right to charge an hourly rate or part thereof outside quoted times.
3. Delays
Although all reasonable efforts will be made, South West Ride Share takes no responsibility for loss, damage, or inconvenience resulting from itinerary delays.
4. Client pick-up Locations
Before the day of departure, the client will supply written directions (preferably accompanied by a map), along with the name and phone number of the contact person at each pickup point. Pick-up times are approximate only due to possible delays caused by traffic, poor road conditions, and/or adverse weather.
5. Luggage, Property and Personal Items
South West Ride Share will take extreme care in handling and stowing all passengers' gear and equipment. However, we are not responsible for the loss or damage of such items.
6. In Car Food & Refreshment
A prior agreement must be made before consuming any foodstuffs in our car.
Upon agreement, a cleaning charge may be applied. Any passenger suffering a bilious attack and/or creating a wilful excessive mess is liable for a $150.00 cleaning fee for each incident.
7. Tour Bookings
All quotes include the Car, Driver, Fuel, insurance, and GST, where applicable. We are happy to prepare an itinerary tailored to our clients' needs. If you have chosen your own tour venues, it is your responsibility to notify the venues of your itinerary and visiting times. We are happy to assist in recommending venues for your itinerary.
Any lunch, morning tea, or afternoon tea costs not included in quotations must be arranged in advance.
8. Quote Validity
All quotes are valid for 28 days from the date of the quote, based on the information provided. We reserve the right to re-quote should passenger numbers or any other details change at any time. If you require using only part of or parts of this quote, we reserve the right to re-quote.
9. Alcohol Consumption
The consumption of liquor supplied by passengers in South West Ride Share vehicles is not permitted, subject to the provisions of the Liquor Control Act 2021.